At Kalispell Regional Healthcare, our mission is to improve the health, comfort, and life of those we serve. We believe in a better future for healthcare. With more than 4,000 employees, we are the largest private employer in the Flathead Valley. As we continue to grow, we look for people dedicated to service and quality.
Under physician’s clinical supervision, assists in the delivery of patient care/treatment as governed by the Board of Medical Examiners and according to Kalispell Regional Healthcare Physician Network Medical Assistant job description, policies or procedures. Provide clerical and administrative support such as scheduling appointments. Work collaboratively with Physicians, Advance Practice Providers, RNs, LPNs and other department staff to meet the physical, psychosocial, education and spiritual needs of the patient and family.
1. Support and model behaviors consistent with Kalispell Regional Healthcare’s mission, vision, values, code of business conduct and service expectations. Meet all mandatory organizational and departmental requirements. Maintain competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance.
2. Prepare room, equipment and supplies as dictated by a particular examination or patient’s needs. Clean and disinfect equipment per KRH sterile processing guidelines.
3. Assist with scheduling admissions, appointments, diagnostic tests, treatments, procedures and surgery. May assist with patient registration, collection of co-payments and prior authorizations.
4. Screen incoming telephone calls for appropriate referrals to nurse physician and/or advanced practice provider.
5. Order and maintain clinical and office supplies and equipment as directed.
6. Maintain patient files, records and other information. Adhere to confidentiality requirements. Compile statistical data for reports as directed.
7. Attend required meetings and participates in committees as requested.
8. Receive and prepares patient for examination and treatment as directed. Obtain and record history and vital signs. Chart and document in medical record. Collect laboratory specimens as needed.
9. Assist physician in preparing for minor procedures and physical examinations. Perform minor procedures to include but not limited to stitch and staple removal, application of dressings, splints, casts, etc.
10. Provide instruction to patients as directed by physician or documented in policies and procedures.
11. Administer medications via numerous routes (oral, topical, rectal, inhalants, oxygen, eyes, ears, nose, or injections) according to KRH guidelines.
12. Perform all other duties as assigned or as needed to meet the needs of the department, Medical Practice Division and KRH excluding:
a) IV related tasks (i.e. placement, flushing, discontinuation, medication administration).
* Per policy N580, IV related tasks are reserved for RN/LPN only. Exception for emergent situations in which RN/LPN not onsite AND lack of placement would result in adverse patient outcome. Task must be performed under the direct supervision of the practice physician (for definition of direct supervision, refer to Montana State Board of Medical Examiners Rule 24.156.640)
b) Central line access/ care.
c) Indwelling catheter placement and discontinuation (see N485)
1. High school diploma or equivalent desired; other combinations of education and experience may be considered.
2. Current First Aide, Healthcare Provider CPR required.
3. Medical office experience and medical terminology training preferred. Possess working knowledge of anatomy, physiology, medical terminology, basic laboratory values, and pharmacology desired.
4. Successful completion of the ABR in Order Entry within first 90 days of employment if applicant is not a graduate of a CAAHEP accredited medical assisting program. The ABR Order Entry consists of five, one-hour AAMA continuing education unit (CEU) courses: Clinical Laboratory Testing, Disease Screening, Legal Aspects of Patient Care Documentation, Lost in Translation: Eliminate Medical Errors, and Medical Records: A Vital Wave.
5. Familiarity with medical equipment and instruments, common safety hazards and precautions, patient rights, regulatory standards and aseptic technique and infection control desired. Knowledge of Health Information Portability and Accountability Act (HIPAA) and confidentiality requirements.
6. Experience within a medical practice and patient registration/scheduling software applications, as well as, ICD-9, ICD-10 and CPT procedure coding desired.
7. Working knowledge of safe pharmaceutical handling requirements and guidelines desired.
8. Experience using file and record keeping systems, personal computers and application software including email and word processing.
9. Ability to employ critical thinking skills regularly. Ability to respond to a changing workload in a positive and professional manner by remaining calm, making objective assessments, prioritizing and asking for assistance when appropriate. Effectively problem solve issues affecting patient care.
10. Possess interpersonal skills and communication necessary to interact with patients, families and physicians effectively.