At Kalispell Regional Healthcare, our mission is to improve the health, comfort, and life of those we serve. We believe in a better future for healthcare. With more than 4,000 employees, we are the largest private employer in the Flathead Valley. As we continue to grow, we look for people dedicated to service and quality.
This position performs front line work. They are identified as the most knowledgeable within a work team/group and others are directed to go to the Lead with questions. Leads are frequently involved in the training of new staff members. They have the authority to explain and follow prescribed protocols and processes.
1. *Assists the physician/providers with the examination and treatment of patients; performs routine clinical and administrative tasks required to ensure the Clinic runs smoothly; this may include, but not limited to; rooming patients, checking vital signs, casting, injection preparation and/or administration.
2. *Under the supervision of Leadership and through the use of established processes as appropriate for License/Certification along with experience in the clinical setting the Lead can assist in the development and implementation of individualized, goal directed patient care. Listens, assesses, and documents all patient interactions completely, including medical history documentation, specimen labeling, and recording vital signs.
3. *Provides assistance to physicians/providers by adhering to orders and treatments accurately and efficiently as noted by the EMR and chart documentation. All charting is complete, objective, truthful and follows the standard of care for nursing documentation.
4. *Follows infection control guidelines, as well as, washing hands before and after each patient encounter, cleans, packages, sterilizes, and maintains ample supply of sterilized instruments and supplies for procedures. Guides, directs, and mentors staff to follow same guidelines.
5. *Provides professional and technical support to staff and troubleshoots the delivery of patient care. Identifies training needs for staff and facilitates staff development, orientation, and education programs.
6. *Develops, implements, monitors, and evaluates quality assurance activities, ensuring compliance with standards, laws, regulations, and procedures. Recommends new and/or revised policies and procedures to the Practice Manager.
7. *Coordinates physician/provider surgical scheduling, call schedule, and shift/weekend coverage assignments for the organization while working with the physicians/providers requests for time off. Responsible for reviewing and utilizing clinical schedules to determine workloads and appropriate staff assignments.
8. *Demonstrates office duties which include, but are not limited to; greeting patients, triaging patient calls, providing patient education, scheduling hospital admissions, outside tests, lab work, or other procedures as needed.
9. *May assist the Practice Manager with supervision, hiring decisions, performance evaluations, promotions, and corrective action of the clinical staff. Keeps the Practice Manager informed of concerns from staff, physicians, patients, etc., appropriately discussing problems/issues with team members, encouraging communication.
10. *Assists the Practice Manager with maintaining practice/organization budget; utilizing all resources appropriately, (e.g., supplies, overtime, low census, and production).
11. *Participates in activities which add value to unit objectives and workflow; process improvement projects, community related initiatives, and group assistance.
1. Current Montana LPN license required.
2. Minimum of two (2) years’ experience in a like position along with one (1) year progressive or supervisory experience preferred.
3. First Aid and Healthcare Provider CPR required.
4. Possesses knowledge of routine clinical laboratory methods, universal blood and body fluid precautions; OSHA rules and regulations, established protocols for storing poisons, narcotics, acids, caustics, and flammable items. Understands the need for and use of equipment, supplies, and instruments used in a medical setting.
5. Knowledge of computer systems, medical software and applications, multi-line phone system, medical office procedures, health care regulations, professional nursing theory, and medical terminology. Aware of restrictions imposed by various managed care insurances, forms inherent to profession, patient rights, and patient confidentiality (HIPAA).
6. Professional communication abilities, both written and verbal, in a variety of stressful situations. Ability to provide calm, objective assessments, while prioritizing issues affecting patient care.
7. Demonstrated ability to remain organized while participating in a multitude of activities. Understands that patient care must be done accurately and takes precedent over all other activities. Applies critical thinking/reasoning skills to respond to changing workload.
Kalispell is a dynamic community located within a thirty-minute drive of Flathead Lake, Whitefish Mountain Ski Resort, Glacier National Park, several National and State forests and parks, and the Bob Marshall Wilderness area. Kalispell is the retail, professional, medical, and governmental center of the Flathead Valley serving approximately 140,000 people in Northwest Montana.