Provides application, desktop and peripheral support by troubleshooting daily issues. Deploys and supports new hardware as assigned. Develops application user sign on and access appropriate to their job description. Acts as liaison between end users and vendor, monitoring tasks for expedient resolution. Monitors system functionality and resolves or reports problems as well as enhancing functionality through process and reports. May be called upon to train/educate end users as needed. Documents processes as appropriate. Works closely with other departments, outreach facilities, and other members of HIT to problem solve and improve services to end users.
1.Able to self-motivate assuming ownership of over outcomes from start to finish. Prioritizes tasks, working with multiple tasks using appropriate critical decision making.
2.Provides user support, including (but not limited to) creating user access, troubleshooting, training, reporting issues to vendors, assuring backup plans for downtimes are in place.
3.Responsible for trouble shooting day-to-day technical problems and will perform duties as assigned by Applications leadership & will be responsible to be familiar with applications as they relate to the network, servers, and desktops.
4.Effectively tracks current issues, following through to a timely resolution.
5.Responsible for Administration & Support as assigned by Applications leadership for scheduling and follow through for Application Updates.
6.Responsible to keep Network security integrity by correctly configuring and maintaining hardware/software within the scope oftheir influence.
7.Work independently as well as in a Team environment, toward common goals with consideration of Administration /Support & Policy in an Enterprise environment.
8.Responsible for the successful transition of projects & which could include Administration, Support, Documentation, Training, & Security while holding to the above common goals. This person will make technical decisions which impact projects within scope of his/her authority and will proactively identify problems and take appropriate action to produce solutions or bring them to theimmediate attention of others.
9.Responsible to test applications for P.C.'s and Servers before implementation with regards to impact on the Primary Health Care System and any applications necessary to ensure continuity of care to patients of NWHC.
10.Participate in On-Call as assigned by Leadership
11.Provide phone support as needed for applications support line.
12.Maintain communications and schedule so as to assure adequate shift coverage.
13.Maintain an appearance appropriate to the current job function.
14.May be asked to take lead in hardware setup (excluding servers/routers) for training and implementations.
15.Involved with routine troubleshooting of applications related issues such as background processors, printers, desktop issues, conflicts between various software products and versions.
1.High School Diploma or GED required, Associated Degree in a relevant specialty desired.
2.The following certifications A+, MCP in at least 1 Microsoft Official Course preferred.
3.Must have strong analytical and problem solving skills. Position requires strong organizational skills and multitasking ability as well as strong attention to detail.
4.Strong understanding of common software applications (ex. MS Office) required.
5.Must have experience in current Windows Operating Systems and a familiarity with setting up network printers and printing.