Monday - Friday, occassional Saturday. Varied shifts from 6:15 am - 5:00 pm.
This position supervises the staff and operations of the Summit At Home Retail Store.
*Acts as primary contact for in store sales and exhibits in-depth product knowledge. Completes all paper work necessary to process sales. Answers telephones, assists walk-in customers, follows up on sales and service, prepares beverages, etc. Contributes to team effort by accomplishing related results as needed.
*Performs administrative duties to include computer input and retrieval. Performs bookkeeping functions and completes store operational requirements by scheduling and assigning employees.
* Upon approval of Manager, may assist with the hiring process, preparation and delivery of evaluations and corrective action on assigned staff.
*Maintains store staff by recruiting, orienting, and training employees. Maintains store staff performance results by coaching, counseling, planning, monitoring, and appraising results.
*Identifies current and future customer needs by establishing rapport with customers and others in a position to understand service requirements.
*Ensures availability of merchandise and services by approving contracts and maintaining inventories.
*Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; and studying trends.
*Markets merchandise by researching advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios. *Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records
*Protects employees and customers by providing a safe and clean store environment. Secures merchandise by implementing security systems and measures.
*Maintains the stability and reputation of the store by complying with legal requirements.
*Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
*Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
Minimum of two (2) years retail experience required.
Current CPR HS AED certification.
Possess and maintain computer skills to include working knowledge of Word, Outlook, Excel, PowerPoint, Access and ability to learn other software as needed.
Must possess ability to organize, plan, prioritize, manage details, and problem-solve. Attention to detail, accuracy and thoroughness required.
Must possess professional communication skills, and work effectively with a diverse customer and coworker population. Must possess ability to adapt to changes and frequent interruptions. .
Excellent communication skills, both verbal and written, required.
Experience in regards to customer focus, tracking budget expenses, pricing, vendor relationships, market knowledge, and staffing preferred.
Must be very conscientious and capable of working independently as well as constructively within a team.